Terms & Conditions

By requesting a pickup, dropping off a garment at our facility, or otherwise using Spin Dry Cleaners' services, you agree to the terms outlined on this page. We agree to clean, press, and care for your garments using the method our team determines is most appropriate for the fabric, unless you've given us specific instructions in writing at the time of pickup. Every order is logged in our digital tracking system with an itemised list of garments, so both you and we have a shared record of what was collected and when.

Pickups and deliveries are scheduled within windows, not exact minute-by-minute appointments, since traffic and volume in Gurugram can vary. We'll confirm your pickup window when you book, and our associate will typically arrive within that window or notify you of any delay. Standard turnaround time will be communicated to you at the time of order and may vary depending on the type of garment, fabric, and current order volume. Express or same-day service, where available, may carry an additional charge.

Payment is due upon delivery unless you hold a prepaid account or a corporate billing arrangement with us. We accept cash, UPI, and major cards. Prices are based on garment type and service selected, and will be confirmed to you before your order is processed; any changes to the order (such as an added stain treatment) will be communicated and priced before we proceed. We reserve the right to withhold delivery of an order until outstanding payment for that order is settled.

We take great care with every item we handle, and our trained staff follow fabric-specific processes designed to protect your clothing. That said, in the rare event that a garment is lost or damaged while in our care due to an error on our part, our liability is limited to either the cost of repair, a reasonable cleaning-charge refund, or compensation up to a fixed multiple of the standard cleaning charge for that item (commonly used industry practice is up to five to ten times the cleaning cost, capped at a reasonable maximum), rather than the full retail or replacement value of the garment. This limitation exists because we are not in a position to insure every garment at full replacement value, and it reflects standard practice across the dry cleaning industry. Any claim for loss or damage must be reported to us within 48 hours of delivery, along with the original tracking receipt.

Some garments have pre-existing weaknesses — colour bleeding, weak seams, deteriorated fabric, loose embellishments, or manufacturer defects — that are not visible or detectable until the cleaning process begins, and which no amount of care can prevent from being affected. Spin Dry Cleaners is not liable for damage that results from such inherent weaknesses, defects in manufacturing, or the natural condition of aged or delicate fabrics. Where our staff identify a visible risk before cleaning, we will do our best to flag it to you and seek your consent before proceeding, but this is a courtesy and not always possible for hidden defects.

You may cancel or reschedule a pickup free of charge up to two hours before the scheduled window. Cancellations made after an associate has already been dispatched, or after cleaning has commenced, may be subject to a nominal service or handling charge.

If an order is ready for delivery and we are unable to reach you or deliver it after repeated attempts over 30 days, we will make reasonable efforts to contact you using the details on file. Garments left unclaimed beyond 60 days from the ready date may be treated as abandoned, in accordance with applicable local practice.

We'd always rather resolve a concern directly, so please contact us first — most issues are sorted quickly once we understand what happened. If a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts of Gurugram, Haryana, and, where applicable, may be referred to mediation or arbitration before any other proceeding.

We may update these terms from time to time to reflect changes in our service, pricing, or applicable law. The most current version will always be available on this page.