Privacy Policy

When you book a pickup, create an account, or contact us, we may collect your name, phone number, email address, delivery and billing address, and details of the garments you send for cleaning. If you pay online, our payment processing partner collects your payment details (such as card or UPI information) directly — Spin Dry Cleaners does not store your full card numbers on our own systems. We may also collect basic technical information when you visit our website, such as your browser type, device information, and pages viewed, through cookies and similar technologies.

We use your information to schedule and manage pickups and deliveries, process payments, communicate order updates (such as pickup confirmations, tracking notifications, and delivery reminders), respond to your questions, and improve our service quality. We may also use your contact details to occasionally share offers or updates about Spin Dry Cleaners, though you're always free to opt out of marketing communications while still receiving essential order-related messages.

Your information is stored on secure servers and systems with access limited to team members who need it to do their jobs — scheduling pickups, processing your order, or handling customer support. We use reasonable technical and organisational safeguards, including access controls and encryption where appropriate, to protect your data from unauthorised access, loss, or misuse. That said, no method of digital storage or transmission is completely secure, and we cannot guarantee absolute security, though we work continuously to keep our systems safe.

Our website uses cookies and similar technologies to remember your preferences, keep you logged into your account, understand how visitors use our site, and improve your browsing experience. Some cookies are essential for the website to function properly (like keeping items in your cart), while others help us with analytics or, occasionally, advertising. You can control or disable cookies through your browser settings at any time, though some features of our website may not work as intended if you do.

We do not sell your personal information. We do share limited, necessary data with trusted third parties who help us operate our service — for example, delivery and logistics partners who need your address and phone number to complete a pickup or delivery, and payment gateway providers who process your transactions securely on our behalf. These partners are only given the information they need to perform their specific function and are expected to handle it responsibly. We may also disclose information if required to do so by law or in response to a valid legal request.

You have the right to ask us what personal information we hold about you, to request corrections if anything is inaccurate, and to request that we delete your data, subject to any legal or operational requirements (such as keeping order records for accounting purposes). You can also ask us to stop sending you marketing communications at any time. To exercise any of these rights, simply get in touch using the contact details below, and we'll respond as promptly as we can.

We keep your personal information for as long as necessary to provide our services, maintain accurate business and tax records, and resolve any disputes, after which it is deleted or anonymised in line with good practice and applicable law.

Our services are intended for use by adults capable of entering into a service agreement. We do not knowingly collect personal information from children, and if we become aware that we have, we will take steps to delete it.

We may update this privacy policy from time to time as our services, technology, or legal obligations evolve. Any updates will be posted on this page, and we encourage you to check back periodically.