Frequently Asked Questions

You schedule a pickup through our website, app, or a quick call to +91 77648 77477, and one of our uniformed riders arrives at your home within your chosen time slot. Once your garments are cleaned, we bring them right back to your door — no drop-off, no queueing, no second trip required. It's genuinely free, with no minimum order in most of our service area.

We currently serve Sushant Lok Phase I & II, DLF Phases 1 through 5, Golf Course Road, Golf Course Extension Road, South City, and Sector 43, along with several nearby neighbourhoods. If you're just outside these zones, reach out anyway — we're expanding coverage regularly and can often make an exception.

Standard orders are typically ready within 48 hours of pickup. If you're in a genuine hurry — a last-minute event or an early flight — ask about our express service when you book, and we'll do our best to turn it around same-day or next-day for a small additional charge.

Yes. During booking you'll pick a slot that suits your schedule, and our riders stick to it closely. If something changes on our end, we'll call or message you rather than leave you guessing.

Pricing depends on the garment type and the service it needs — dry cleaning, wash and fold, or specialised care for items like sarees, suits, or curtains. You'll see a clear, itemised estimate before we begin any work, and the final bill matches what was quoted unless you add items after pickup.

Yes. Our monthly plans are built for households and professionals with regular laundry needs, bundling a set number of garments or loads at a lower per-item rate than one-off orders. It's a popular option for busy families who'd rather not think about laundry logistics every week — ask our team for current plan details when you book.

We accept UPI, all major debit and credit cards, and cash on delivery, so you can pay however's easiest for you. Payment is collected only after your order is delivered and you've had a chance to check it.

No minimum applies for pickup within our core service zones. For addresses slightly outside our standard coverage, a small minimum may apply to keep the doorstep service viable — our team will let you know upfront if that's the case for your location.

Yes, delicate fabrics are exactly what our trained specialists handle daily. Every garment is inspected for fibre type, existing damage, and colorfastness before any cleaning method is chosen, so a silk saree and a cotton shirt are never treated the same way.

We use eco-friendly detergents and solvents that are gentle on fabric and better for the environment than harsher industrial alternatives, without compromising on cleaning power. This also tends to be kinder to sensitive skin, which matters for households with young children or allergies.

In most cases, yes, especially if we know what caused the stain and roughly when it happened, so do mention this when you hand over the garment. Some stains that have set in for a long time or reacted with a fabric's dye may not lift completely, and we'll always tell you honestly if that's likely before we start rather than after.

It's rare, but if it happens, we take responsibility. We'll inform you immediately, explain what occurred, and work out fair compensation based on the garment's value and condition — we don't believe in quietly returning a damaged item and hoping you won't notice.